Acceptable Use Policy

Last updated: 2024-08-16

1. Purpose

This Acceptable Use Policy governs your use of CasinoSync Ltd's iGaming portfolio management platform. These guidelines ensure a secure, professional environment for all users while maintaining compliance with industry standards.

2. Permitted Uses

You may use our platform for:

  • Managing licensed iGaming operations
  • Configuring game portfolios for authorized brands
  • Monitoring compliance across licensed jurisdictions
  • Generating reports for regulatory purposes
  • Training authorized personnel on platform usage
  • Integrating with approved third-party services

3. Prohibited Activities

The following activities are strictly prohibited:

Illegal Activities
  • Operating unlicensed gambling activities
  • Facilitating money laundering or fraud
  • Violating applicable gaming regulations
  • Circumventing age verification or responsible gaming measures
Security Violations
  • Attempting to hack, reverse engineer, or compromise our systems
  • Sharing account credentials with unauthorized parties
  • Introducing malware, viruses, or malicious code
  • Conducting unauthorized security testing or penetration attempts
Data Misuse
  • Accessing data you're not authorized to view
  • Sharing confidential platform information with competitors
  • Scraping or harvesting data for unauthorized purposes
  • Storing regulated data in non-compliant systems
Platform Abuse
  • Overloading our systems with excessive requests
  • Creating multiple accounts to circumvent limitations
  • Using automated scripts without prior authorization
  • Interfering with other users' platform access
Competitive Activities
  • Developing competing iGaming portfolio management platforms
  • Reverse engineering our algorithms or business logic
  • Creating derivative products based on our platform
  • Benchmarking our services for competitive intelligence
  • Reselling or white-labeling our services without authorization

4. Gaming Regulation Compliance

All platform users must strictly adhere to iGaming regulatory requirements:

Licensing Requirements
  • Valid gaming licenses in all operational jurisdictions
  • Current license status verification
  • Compliance with license conditions
  • Timely license renewals
Regulatory Obligations
  • Anti-money laundering (AML) compliance
  • Know Your Customer (KYC) procedures
  • Responsible gaming measures
  • Player protection safeguards
Critical Compliance Requirements
  • Geographic Restrictions: Only operate in jurisdictions where you hold valid licenses
  • Age Verification: Implement robust age verification and player protection measures
  • Suspicious Activity Reporting: Report unusual transactions to appropriate authorities
  • Record Keeping: Maintain detailed records as required by gaming regulators
  • Advertising Standards: Comply with responsible gaming advertising guidelines
  • Technical Standards: Meet technical compliance requirements for game integrity
Supported Jurisdictions

Our platform supports compliance monitoring for major iGaming jurisdictions including:

  • Malta Gaming Authority (MGA)
  • UK Gambling Commission (UKGC)
  • Gibraltar Regulatory Authority
  • Curaçao eGaming
  • Swedish Gambling Authority
  • Danish Gambling Authority
  • Romanian ONJN
  • Additional jurisdictions upon request

5. Data Usage Limitations

Strict limitations apply to how you may use and access data through our platform:

Data Type Permitted Use Prohibited Use Access Limitations
Game Catalog Data Portfolio management, compliance reporting Resale, redistribution, competitive analysis Licensed operators only
Performance Analytics Internal business decisions, optimization Benchmarking competitors, market analysis Your data only
Compliance Data Regulatory reporting, internal audits Sharing with unlicensed parties Authorized personnel only
Platform Metadata Service optimization, support Reverse engineering, system analysis Aggregate data only
Authorized Data Uses
  • Internal business operations
  • Regulatory compliance reporting
  • Performance optimization
  • Audit and compliance purposes
  • Licensed brand management
Prohibited Data Uses
  • Data resale or commercial redistribution
  • Competitive intelligence gathering
  • Bulk data extraction or scraping
  • Sharing with unlicensed operators
  • Creating derivative databases
Data Retention and Export

When your subscription ends or account is terminated:

  • You have 30 days to export your own operational data
  • Platform-provided data (game catalogs, analytics) becomes inaccessible
  • Compliance data must be retained per regulatory requirements
  • No data may be retained beyond the grace period without authorization

6. API Rate Limiting Terms

To ensure platform stability and fair usage, the following API limitations apply:

API Category Rate Limit Burst Allowance Reset Period
Game Catalog API 1,000 requests/hour 100 requests/minute Rolling hour
Analytics API 500 requests/hour 50 requests/minute Rolling hour
Compliance API 200 requests/hour 25 requests/minute Rolling hour
Configuration API 100 requests/hour 20 requests/minute Rolling hour
Rate Limit Headers
X-RateLimit-Limit
X-RateLimit-Remaining
X-RateLimit-Reset
Retry-After (when exceeded)
Violation Consequences
  • 1st violation: Warning
  • 2nd violation: 1-hour block
  • 3rd violation: 24-hour block
  • Persistent abuse: Account suspension
Rate Limit Increases
  • Enterprise plans: Higher limits
  • Custom arrangements available
  • Contact support for increases
  • Business justification required
Best Practices for API Usage
  • Implement exponential backoff when receiving rate limit responses
  • Cache frequently accessed data to reduce API calls
  • Use webhooks instead of polling where available
  • Monitor rate limit headers to optimize request timing
  • Batch operations when possible to minimize API calls

7. Content Standards

Any content uploaded or shared through our platform must:

  • Be accurate and not misleading
  • Comply with advertising standards in relevant jurisdictions
  • Not contain offensive, discriminatory, or harmful material
  • Respect intellectual property rights
  • Meet age-appropriate gaming content guidelines

8. Monitoring and Enforcement

CasinoSync Ltd reserves the right to:

  • Monitor platform usage for compliance with this policy
  • Investigate suspected violations
  • Suspend or terminate accounts for policy violations
  • Report illegal activities to law enforcement
  • Implement additional security measures as needed

9. Consequences of Violations

Violations of this policy may result in:

  • Immediate account suspension or termination
  • Removal of violating content or configurations
  • Legal action for damages or injunctive relief
  • Reporting to relevant regulatory authorities
  • Cooperation with law enforcement investigations

10. Reporting Violations

If you become aware of any violations of this policy, please report them immediately to:

Compliance Team

CasinoSync Ltd

Email: support@casinosync.io

Subject: "AUP Violation Report"

11. Policy Updates

This policy may be updated to reflect changes in regulations, industry standards, or platform capabilities. Continued use of the platform constitutes acceptance of any policy updates.