1. Acceptance of Terms
By accessing and using CasinoSync Ltd's iGaming portfolio management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, please do not use our Service.
2. Service Description
CasinoSync Ltd provides a comprehensive iGaming portfolio management platform that enables casino operators to:
- Manage game catalogs and brand configurations
- Track compliance across multiple jurisdictions
- Monitor performance analytics and reporting
- Streamline operational workflows
3. User Responsibilities
As a user of our Service, you agree to:
- Provide accurate and complete information during registration
- Maintain the security of your account credentials
- Comply with all applicable laws and regulations in your jurisdiction
- Use the Service only for legitimate business purposes
- Not attempt to reverse engineer, modify, or compromise our platform
4. Compliance and Licensing
Users are responsible for ensuring they hold appropriate licenses and authorizations to operate iGaming businesses in their respective jurisdictions. CasinoSync Ltd provides tools to assist with compliance monitoring but does not guarantee regulatory compliance.
5. Data Security and Privacy
We implement industry-standard security measures to protect your data. Our data handling practices are detailed in our Privacy Policy. We do not share your confidential business data with third parties without your explicit consent.
6. Service Availability
Service Level Agreement (SLA)
We target 99.9% uptime with planned maintenance windows communicated 48 hours in advance.
99.9%
Monthly availability target
| Service Component |
Availability Target |
Monitoring |
Response Time |
| Core Platform |
99.9% |
24/7 automated monitoring |
< 5 minutes |
| API Services |
99.9% |
Real-time health checks |
< 2 minutes |
| Data Synchronization |
99.95% |
Continuous monitoring |
< 1 minute |
| Compliance Reporting |
99.9% |
Daily validation checks |
< 15 minutes |
Maintenance and Updates
✓ Planned Maintenance:
- 48-hour advance notice via email and dashboard
- Low-traffic windows (typically Sunday 02:00-06:00 UTC)
- Maximum 4-hour duration for major updates
- Monthly maintenance window (first Sunday of month)
- Emergency patches with 24-hour notice when possible
ℹ Communication Channels:
- Email notifications to account administrators
- In-dashboard maintenance banners
- Status page updates (status.casinosync.app)
- API status headers for automated systems
- Emergency SMS for critical outages (Enterprise)
Service Credits
For Enterprise customers, service credits may apply if monthly uptime falls below SLA targets:
- 99.0% - 99.89% uptime: 5% service credit
- 95.0% - 98.99% uptime: 15% service credit
- Below 95.0% uptime: 25% service credit
- Real-time performance monitoring
- Automated incident detection
- Proactive issue resolution
- Transparent status reporting
- Customer network connectivity issues
- Third-party service outages
- DDoS attacks or security incidents
- Force majeure events
7. Billing and Payments
Subscription fees are billed in advance according to your chosen plan. All payments are processed securely through our payment provider. Refunds may be available according to our cancellation policy.
8. Limitation of Liability
Important: Compliance Responsibility
CasinoSync Ltd provides portfolio management tools and compliance monitoring assistance. However, customers remain fully responsible for compliance with their jurisdiction's gaming regulations.
- Portfolio management tools
- Compliance monitoring features
- Regulatory reporting assistance
- Data organization and tracking
- Automated alerts and notifications
- Maintaining valid gaming licenses
- Ensuring regulatory compliance
- Following jurisdiction-specific rules
- Implementing compliance procedures
- Making final compliance decisions
Service Scope and Limitations
✓ Tools and Features We Provide:
- Game catalog management systems
- Multi-jurisdiction compliance dashboards
- Automated regulatory reporting templates
- License expiry tracking and alerts
- Risk assessment and monitoring tools
✗ Not Provided (Your Responsibility):
- Legal advice or regulatory interpretation
- Guarantee of regulatory compliance
- License applications or renewals
- Legal representation or advocacy
- Regulatory decision-making
Liability Limitations
- No Compliance Guarantees: We do not guarantee that use of our platform will ensure regulatory compliance
- Customer Due Diligence: You must verify all regulatory requirements independently
- Professional Advice: Consult qualified legal and compliance professionals for regulatory matters
- Jurisdiction Variations: Regulations vary by jurisdiction and change frequently
Maximum Liability: Our total liability shall not exceed the amount paid by you for the Service in the preceding 12 months.
| Liability Area |
CasinoSync Responsibility |
Customer Responsibility |
Limitation |
| Platform Functionality |
Provide working software tools |
Proper usage and configuration |
Service availability SLA |
| Data Accuracy |
Accurate data processing |
Input validation and verification |
Data processing errors only |
| Regulatory Compliance |
Monitoring tools and alerts |
Full compliance responsibility |
No liability for non-compliance |
| Financial Damages |
Limited to service fees paid |
Business operation consequences |
No consequential damages |
Recommended Best Practices
- Maintain qualified compliance team
- Regular legal review of operations
- Independent compliance audits
- Stay updated on regulatory changes
- Document all compliance decisions
- Engage with regulatory authorities
9. Termination
Either party may terminate the service agreement with appropriate notice. Upon termination, you will retain access to your data for a reasonable period to facilitate data export.
10. Governing Law
These Terms are governed by the laws of Malta. Any disputes shall be resolved through arbitration in Malta unless otherwise required by applicable law.
11. Contact Information
For questions about these Terms, please contact us at:
CasinoSync Ltd
Email: support@casinosync.io
Registration: Malta Company